Our Areas of Interest
Leadership Development Programme
These workshops and learning events explore a range of issues such as toxic leadership, engaging teams and developing leaders. This programme includes mentorship, support, and development.
Staff Development Programme
If you would like to identify underlying problems in your organisation, our staff development programme will enable you to engage and improve your workforce.
Quality Assurance Management and Quality Care Audits
Many companies recognise the benefits of external mock inspections in ensuring CQC / CIW / CIS / RQAI compliance. Some clients with Quality Assurance contracts have their own internal quality teams and use our services to verify their existing processes are fit for purpose, others do not have such a team and bring Care Business Support in to undertake these visits to test their systems. Other organisations utilise Quality Assurance systems to ensure they are complaint ahead of their regulatory inspection allowing them time to address issues or ratify strengths. Quality Assurance visits ensures that your staff team understand the requirements of their regulator; they provide an ideal opportunity to train staff to look at the service with a critical eye. Our ongoing Quality Assurance schemes allow providers and their managers to have a point of contact for professional advice across a range of regulatory and service management matters.
Mock Inspections
To assist services in preparing for regulatory inspection and ensure standards are maintained to a high standard.
Often carried out in a single day an action plan or comprehensive report is produced to guide and support the service forward. A team of experienced and highly skilled consultants, number dependent on the size of the service or number of service users (for Domiciliary and Supported Living), attend the site and check all aspects of the operation of the service.
Feedback is provided throughout the visit and detailed formal feedback given at the end of the day. A mock inspection allows a service to assess where it is in relation to current CQC requirements, test its staff teams’ response to being inspected and identify its strengths and weaknesses.
Inspection Report Response
This service responds to the draft inspection report for factual accuracy – a vital stage in achieving a positive inspection report outcome. Here, time is of the essence!
If you feel that an inspection has not gone well, contact us immediately so that we can discuss the areas about which you believe the regulators have concern.
We’ll support you in addressing these concerns and will work through the draft report in detail when it arrives and draft your factional accuracy response. We’ll then advise you which evidence is required to support your case which should then be sent back to the regulator.
The duration of this typically takes 1-2 working days.
To speak to a member of our team please contact us.
Manager/Provider Mentoring
This support programme can be delivered in the most comfortable and convenient way for you:
- Skype
- Telephone – There will also be access to our telephone support line at Care Business Support throughout the course of the programme.
The programme has been designed to support managers during unprecedented times so that they can access professional and consistent advice. The aims are to cover the following items:
- Ongoing support around current Covid 19 virus
- Dealing with change
- Embedding best practice
- Updating on current legislation and regulation
- Identifying effective ways of monitoring and evidencing practice
- Ensuring sustainable actions that have a positive impact on the service.
Mystery shopper
Mystery shopping is more than a tool for gauging customer service and sales effectiveness at your facility. The information gathered can provide insight useful for numerous projects, such as…
Support Calls
Phone call to cover action plan update and general support
This is a one-hour call to walk through the action/improvement plan for the service with the manager and/or provider.
Crisis Interim Management
Working with providers in maintaining compliance.
Interim Management Support Day Rate (minimum of 3 days support)