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Mystery Shopper

Mystery Shopping is more than a tool for gauging customer service and sales effectiveness at your facility. The information gathered can provide insight useful for numerous projects, such as:

  • Identifying the first impressions visitors have of your facilities;
  • Monitoring whether the proper information is being communicated to visitors;
  • Checking adherence to marketing standards, protocols, procedures, etc.;
  • Clarifying areas of poor performance indicated in other forms of research;
  • Identifying how prospective employees are treated during an interview;
  • Determining training needs;
  • Monitoring how the telephone is handled during business and non-business hours;
  • Checking for consistency of format, standards, and appearance from facility to facility.
  • Acquiring an “inside view” of how well your competitors perform

About Us

We are a value driven organisation with ethical commercial ethos and dedicated to delivering positive outcomes to the care sector in UK in line with the Health and Social Care Act 2012 and requirements of the Care Quality Commission (CQC) and Children Services regulated by Ofsted. 


No 55B Basepoint Business and Innovation Centre, Metcalf Way. Crawley. West Sussex, RH11 7XX

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